Last updated: June 26, 2026
Agreement to terms
These Terms & Conditions govern your access to and use of the Lead Media Solutions website, embedded forms, booking pages, checkout flows, software-supported services, CRM implementation services, AI receptionist services, review systems, websites, automations, advertising support, SEO projects, and related services.
By using the website, submitting a form, booking a call, purchasing a plan, accessing an account, or using any service, you agree to these Terms. If you are acting on behalf of a business, you represent that you have authority to bind that business.
Services and offers
Lead Media Solutions provides software implementation, CRM setup, websites, review systems, AI receptionist setup, automations, booking workflows, reporting, Local Service Ads support, Meta Ads support, SEO website projects, and related business operating tools for local service businesses.
Specific plan details, prices, setup fees, usage fees, included services, limitations, and next steps are described on the applicable offer page, checkout form, service agreement, invoice, or written proposal. If there is a conflict between website copy and a signed agreement, the signed agreement controls.
No guarantee of results
We work to build practical systems that improve capture, response, follow-up, reviews, visibility, and lead handling. However, we do not guarantee specific lead volume, revenue, rankings, ad performance, review count, appointment count, cost per result, or business outcome.
Results depend on many factors outside our control, including market demand, competition, offer strength, pricing, responsiveness, client participation, ad budget, sales process, service quality, review quality, customer behavior, platform policies, and third-party systems.
Client responsibilities
Clients are responsible for providing accurate business information, lawful content, service details, pricing guidance, access credentials, approvals, brand assets, customer consent records, ad spend decisions, payment methods, and timely feedback needed to complete setup and operate services.
Clients are responsible for reviewing website content, AI scripts, automations, messages, review replies, ad creative, campaign settings, and customer-facing communications before and during use.
Payments, subscriptions, setup fees, and usage
Monthly subscriptions, annual subscriptions, setup fees, project fees, usage fees, communication charges, AI usage, phone/SMS costs, ad spend, and third-party platform charges may apply depending on the plan or service.
Setup fees cover configuration, implementation, onboarding, testing, and launch work. Unless otherwise stated in writing, setup fees and completed implementation work are not refundable once work has begun. Monthly subscriptions renew until canceled according to the applicable agreement or billing settings.
Usage-based charges, including AI, phone, SMS, email, or other communication usage, may be billed separately or passed through where applicable.
Communication compliance, SMS, A2P, and phone services
Clients are responsible for complying with all laws and platform rules related to phone, SMS, MMS, email, AI voice, marketing, advertising, telemarketing, review requests, and customer communications. This may include TCPA, CAN-SPAM, CTIA guidance, carrier rules, A2P 10DLC requirements, privacy laws, industry-specific regulations, opt-in requirements, opt-out handling, and recordkeeping.
If a plan includes phone or SMS setup, clients must provide accurate registration information and lawful consent records. We may pause, delay, or refuse communication setup if required information, consent, registration, or compliance approval is missing.
Any communication compliance features we configure are implementation support only and do not constitute legal advice or guarantee legal compliance.
AI acceptable use and limitations
AI receptionist, AI chat, AI review replies, AI content, and AI automation features are tools that require proper setup, testing, monitoring, and human oversight. AI may make mistakes or produce unexpected responses.
Clients may not use AI features for unlawful, deceptive, harmful, discriminatory, emergency, medical, legal, financial, or high-risk purposes without appropriate professional review and safeguards. Clients are responsible for the accuracy and legality of business information, scripts, prompts, workflows, and AI outputs used in their business.
Third-party platforms and embedded tools
Our website and services may use third-party tools for forms, booking, CRM, payments, hosting, analytics, phone, SMS, email, AI, reviews, ads, domains, and support. These third-party services may change, experience downtime, reject content, require verification, impose additional fees, or modify their policies.
We are not responsible for third-party outages, policy decisions, account suspensions, billing changes, data loss, API changes, platform restrictions, or rejected registrations outside our control.
Content, intellectual property, and license
Website designs, copy, workflows, automations, templates, graphics, training materials, strategy documents, and other materials created by Lead Media Solutions remain protected by copyright, trademark, and other intellectual property laws unless ownership is transferred in writing.
Clients grant us permission to use materials they provide, including logos, photos, videos, testimonials, service information, reviews, and business details, as needed to provide services. Clients represent they have rights to use the materials they provide.
Advertising, SEO, and platform policy
Local Service Ads, Meta Ads, SEO, Google Business Profile work, review systems, and other growth channels are subject to third-party policies, eligibility requirements, review processes, verification, market availability, competition, and customer behavior.
Local Service Ads are only available for approved categories and locations. Meta Ads and other paid campaigns require client-approved ad spend and may require additional verification, creative assets, account access, and payment setup.
Limitation of liability
To the maximum extent permitted by law, Lead Media Solutions will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the website, services, software, third-party platforms, communications, automations, AI features, ads, SEO, or business outcomes.
Our total liability for any claim related to the services is limited to the amount paid to Lead Media Solutions for the specific service giving rise to the claim during the three months before the event.
Changes, suspension, and termination
We may update these Terms at any time by posting a revised version on this website. Continued use of the website or services after changes are posted means you accept the updated Terms.
We may suspend or terminate access to services for non-payment, misuse, unlawful activity, compliance risk, platform policy violations, abuse, security concerns, or failure to provide required setup information.
Governing law and contact
These Terms are governed by the laws of the United States and the state where Lead Media Solutions is legally organized or principally operates, without regard to conflict-of-law rules.
Questions about these Terms can be sent to support@leadmediasolutions.com or 508-960-7219.