Last updated: June 26, 2026
Overview
Lead Media Solutions respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit forms, book calls, purchase services, use our software-supported systems, communicate with us, or interact with AI, CRM, review, website, automation, phone, SMS, email, booking, payment, or support tools connected to our services.
By using this website or our services, you agree to this Privacy Policy. If you do not agree, do not use the website or services.
Information we collect
We collect information you provide directly, information created through your use of our website or services, and information from connected tools or third-party service providers where needed to deliver services.
- Contact information such as name, email, phone number, business name, address, website, and service area.
- Business setup information such as services, hours, offers, locations, social profiles, review links, domain details, brand assets, onboarding details, and support requests.
- Payment and subscription information processed through secure payment providers. We do not intentionally store full payment card numbers on this website.
- Communications information such as form submissions, appointment bookings, emails, calls, voicemails, SMS messages, chat transcripts, AI receptionist interactions, review requests, and support conversations.
- Technical information such as IP address, device data, browser information, pages visited, referral source, cookies, analytics events, and website usage data.
How we use information
We use collected information to operate the website, provide requested services, fulfill purchases, configure accounts, support clients, improve our systems, communicate with prospects and clients, and comply with legal, security, and platform requirements.
- To respond to inquiries, schedule demos, process checkout forms, and provide onboarding or support.
- To build and manage CRM systems, websites, funnels, review systems, AI receptionist workflows, automations, calendars, phone routing, reporting, and related business tools.
- To send transactional messages, appointment reminders, onboarding instructions, service updates, review requests, support communications, and marketing communications where permitted.
- To configure AI tools using business-provided information such as services, FAQs, hours, call routing rules, booking rules, and handoff instructions.
- To maintain security, prevent misuse, troubleshoot issues, improve website performance, and measure marketing effectiveness.
Phone, SMS, A2P, and communication consent
Some services may involve phone numbers, call forwarding, AI voice, SMS, MMS, email, chat, voicemail, or other communication features. By submitting information through our website, forms, booking pages, onboarding forms, or service workflows, you authorize Lead Media Solutions to contact you using the contact details you provide for service, sales, onboarding, support, transactional, and where permitted, marketing purposes.
Message and data rates may apply. Reply STOP to opt out of SMS where supported. Consent to marketing texts is not required to purchase. Transactional or service-related messages may still be necessary to deliver services.
For full CRM implementations and SMS-enabled workflows, phone number registration, A2P 10DLC, carrier requirements, consent language, opt-in records, opt-out handling, and similar compliance steps may be required. Clients are responsible for providing accurate business information and lawful customer consent for any contacts, lists, automations, or campaigns they ask us to configure or use.
AI voice, chat, and automation
Lead Media Solutions may use AI voice, AI chat, AI-assisted review replies, AI-assisted content, AI workflow tools, or similar automation features to help answer common questions, collect lead details, route conversations, provide booking direction, draft content, summarize information, or support client workflows.
AI outputs may be inaccurate, incomplete, delayed, or inappropriate for certain situations. AI should not be treated as legal, financial, medical, emergency, or professional advice. Clients are responsible for reviewing AI configurations, scripts, handoff rules, and outputs before relying on them in their business.
We may work with specialized AI and software subprocessors to provide AI features. We do not intentionally use client personal information to train generalized public AI models.
Third-party service providers
We use third-party platforms and service providers to operate our website and deliver services. These may include CRM and automation platforms, booking tools, form tools, payment processors, hosting providers, analytics tools, communication providers, phone/SMS providers, email providers, AI providers, review tools, advertising platforms, domain/DNS providers, and support systems.
These providers may process information as needed to provide their services. Their use of information is governed by their own terms, privacy policies, and data processing practices. We are not responsible for third-party websites, platforms, outages, policy changes, or data practices outside our control.
Cookies, analytics, and tracking
Our website may use cookies, pixels, analytics scripts, embedded forms, booking widgets, video players, and similar technologies to operate the site, remember preferences, measure performance, improve user experience, and understand marketing activity.
You can disable cookies through your browser settings, but some website features or embedded tools may not work correctly.
How we share information
We do not sell your personal information. We may share information with service providers, contractors, connected platforms, payment processors, communication providers, support providers, legal advisors, or government authorities when needed to provide services, comply with law, protect rights, prevent misuse, or fulfill your instructions.
We do not share mobile phone numbers or SMS opt-in consent with third parties for their independent marketing unless you expressly authorize it or the sharing is necessary to provide the requested communication service.
Data retention and security
We retain information as long as reasonably needed to provide services, maintain business records, support active accounts, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards to protect information, but no system can be guaranteed 100% secure.
Clients are responsible for protecting their own account credentials, user access, connected accounts, imported customer lists, and lawful use of the tools we configure.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain personal information. You may also opt out of certain marketing communications. To make a request, contact us using the details below.
If we process information on behalf of one of our clients, we may direct your request to that client because they control the relationship with you.
Contact
For privacy questions or requests, contact Lead Media Solutions at support@leadmediasolutions.com or 508-960-7219.